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Common queries answered

Frequently asked Questions

If you would like to create an account without ordering, visit this page: https://www.ganodermacoffee.com/my-account/ and enter your information to register an account.

Shopping is very secure. Your privacy is our #1 priority. All pages of this website have SSL encryption.

In order to determine the delivery charges, just add the items you would like to order to your cart. You can then estimate the shipping to your destination by entering your zip code.

We accept all major credit card, paypal express, venmo, amazon pay and checks(thru paypal).

Delivery is roughly 2-3 days anywhere in the United States. Outside of the US can take from 10-20 business days depending on the method of shipment that you choose.

After you place your order, you will receive a confirmation email. Once the order has shipped, we will send you a notification that you order is in transit with the tracking information.

After you place your order, you will receive a confirmation. If you would like, you will also be able to download a PDF invoice.

Yes, all orders are shipped in one package unless you are ordering a large quantity of products and the cannot fit into one box.

Please see our shipping and exchange policy here

If you have not placed the order, you can edit the shipping address on the checkout page.  

If you have already finalized the order, and you made a mistake, please call us at 1-800-541-0740.

You can log into your account and click on orders.  You will see all of the orders that you have made.  

Once you see the correct order click the view order, and then you will see the tracking information.

You can also visit here 

Please call 1-800-541-0740 or us the contact us form.

We ship to all countries, but most of the time, the shipping is cost prohibitive.

Yes, we do sell gift card that can be used in the store.  

We do not charge tax on the purchase of gift cards, but when someone redeems the gift card, taxes will apply if applicable.

Yes, you can click here if you know the gift card code, or look in your account under Gift Cards.

Since the gift card is considered Cash, you can use it for the complete purchase including tax and shipping.  The gift card will be applied after the total amount is figured.

No, but you will earn the points that you would have earned when you redeem the gift card since it is considered a form of payment and applied after the order total is completed.

Still need help?

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